![Ubisoft clears up account deletion confusion Ubisoft clears up account deletion confusion](https://media.pcgamesinsider.biz/2021/7/111614/ubisoftlogo-r225x225.jpg)
French publishing big Ubisoft has tried to make clear the confusion concerning the deletion of inactive accounts.
In a statement to Eurogamer, the agency mentioned that it doesn’t delete accounts of customers which have bought video games; nor will it achieve this if there may be an lively subscription hooked up to the account. Ubisoft additionally says that it doesn’t delete accounts which were inactive for lower than 4 years.
“For a few years now, we’ve got carried out our account deletion course of in compliance with the necessities of the GDPR,” Ubisoft mentioned.
“Our insurance policies are aligned with authorized necessities and with the requirements of the business. This measure additionally acts as a safety for our gamers towards fraud.”
This follows customers reporting that Ubisoft was deleting accounts that had been deemed to be ‘inactive’. On the time, the firm said that you could possibly keep away from this by partaking with one in every of three emails that may be despatched to customers within the 30 day interval previous to their account being deleted.